Tag Archives: Relationship Management

Relationship Management infoKit unveiled at CETIS13

One of the Business and Community Engagement (BCE) programme’s latest outputs, the Relationship Management infoKit, will be unveiled at the Jisc CETIS Conference today. In the coming years the UK higher and further education sectors will continue to adapt to momentous changes in their markets, growing influence of web technologies and rapidly evolving regulatory environment. In … Read more

Help us to write a CRM Good Practice Handbook

JISC is funding the University of Huddersfield and Teesside University to develop a sustainable online handbook that highlights good practice in Customer Relationship Management (CRM) for Further and Higher Education institutions. Identifying what content should go into this resource is the first step and the team developing it would appreciate any thoughts you might have. … Read more

The pleasures and pains of managing relationships… and changing the habits of information hamsters

The 20 JISC Relationship Management projects gathered in the convivial surroundings of York St John (YSJ) University for a milestone event just before Easter. This was the final gathering for these 13 CRM process improvement  and 7 SLRM (Student Lifecycle Relationship Management) projects and it proved to be an excellent forum for reflecting on the achievements of … Read more

CRM, BCE & the Importance of Impact

Business and Community Engagement (BCE) is a diverse landscape covering many activities that involve engagement between higher/further education institutions and external organisations/individuals. The wide range of roles and activities within BCE can sometimes make it hard to appreciate the full extent of this increasingly important aspect of institutions’ missions. The JISC Advance BCE Team have … Read more

Enhancing Knowledge Management

Supporting institutions in developing sustainable systems and ICT strategies for management and exploitation of their knowledge assets. March 2009 saw the CRM–SLRM call go public, from which the JISC BCE programme funded 20 projects across UK Further and Higher Education.  You can keep up-to-date with current activity via the JISC CETIS RMSAS (Relationship Management Support, … Read more