Lifelong learning featured in last week’s JISC Innovating e-Learning 2012 Conference. The session was held using BlackBoard Collaborate as the conference takes place completely online and is now in its seventh year. The session, titled lifelong learning in a digital age: New audiences, new needs, new approaches allowed delegates to hear about and discuss the [...]
JISC CRM Good Practice Handbook
The JISC funded Customer Relationship Management (CRM) good practice handbook was launched at the recent AURIL Conference. This was one of two major products from the JISC BCE Programme to launch at the conference, together with the professional development framework and online tool for BCE. Produced in partnership with the University of Huddersfield and Teesside [...]
Applying Digital Storytelling to Projects
I’m currently working with colleagues from JISC Netskills to work out how we can apply some of the learning from and techniques of Digital Storytelling to the way in which JISC projects communicate their outputs. These are my notes from a pilot workshop we organised with some of our very own critical friends… What is Digital Storytelling? [...]
Professional development framework and online tool for BCE launches
Yesterday saw the launch of the AURIL/JISC Professional Development Framework for BCE, together with the JISC Netskills developed online tool to support BCE practitioners in their professional development at the 2012 Association for University Research and Industry Links (AURIL) Conference in Sheffield. Both are a product of a 3 year collaborative project Supporting and Embedding [...]
Access to Resources – Phase 1 Projects
In addition to the videos produced by JISC Digital Media for the Phase 1 Open Innovation Projects, we also have a series of videos highlighting the first phase within the Access to Resources strand. Watch the videos below to learn more about the projects: Open Biz (University of Edinburgh) Investigated whether new methods to engage [...]

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Primary Resources
- Professional Development Diagnostic Tool for BCE
- CRM Good Practice Handbook
- Relationship Management infoKit
- Embedding BCE infoKit
- Embedding BCE Workbook
- Online Promotion of Research Expertise
- Relationship Management – Just Enough Online Guide (Synthesis of Phase 1)
- Collaborative Online Tools for BCE infoKit
- Online Communities of Practice Panel Discussion
- Knowledge Transfer infoKit
- CRM Self-analysis Framework
- Access for Engagement
- Access to Resources and Open Innovation
- Service Design Guide
- BCE: Business as Usual?
- Legal Guidance for BCE
- BCE Briefing Paper – Maximising the Impact of Your Partnerships (2012)
- Managing Your Customers Briefing Paper (2012)
- Strategic BCE Videos
- Work-based Learning Maturity Toolkit
- BCE Briefing Paper (2010)
Dynamic Resources
Principal Secondary Resources
- BCE User Needs Study
- BCE Consultation – Workshops Report
- Open Innovation Study
- Business Information Resources Study
- BCE and Publicly-funded IP Report
- CRM Issues in HEIs – Report
- Extending Access management into BCE Report
- Digitisation, Curation and Two-way Engagement Report
- Analysis and Synthesis of Institutions’ Strategic Plans for BCE
- CPD for BCE Practitioners Project
- Relationship Management Reports
- Employer Engagement Pilots and Synthesis