BCE at Newcastle University
Business and Community Engagement (BCE) is a diverse landscape covering many activities that involve engagement between higher/further education institutions and external organisations/individuals. The wide range of roles and activities within BCE can sometimes make it hard to appreciate the full extent of this increasingly important aspect of institutions’ missions.
The JISC Advance BCE Team have developed a set of videos and podcasts that highlight specific activities, issues and opportunities across a range of learning providers that relate specifically to BCE.
The third in this range of videos and podcasts provides an overview of BCE from a University School perspective focusing on professional development programmes and the collation of information that highlights business and community engagement related activities.
Based upon those areas outlined in the video, you may be interested to know of the following resources:
- e-Portfolios: A range of guidance on e-portfolios highlighting the way in which they can support the learning process, application, transition, assessment and CPD. This is especially true for remote learners/staff: e-Portfolio infoKit. JISC TechDis provide more specific guidance for specialist colleges on this topic: in-folio.
- JISC Netskills provide training on developing databases on the web that may be of use for the collation of institutional information: Databases on the Web. However, many institutions are beginning to manage this using a customer relationship management system.
To see more videos from the JISC BCE Programme please visit our YouTube channel. A full transcript of this video is available here: BCE at Newcastle University - Transcript.
Embedding Business and Community Engagement…
…Through Business Process Improvement and Internal Engagement.
John Burke (Project Manager) and Clive Alderson (Project Consultant) launched the ‘Embedding BCE’ project outputs at the Lakeside Conference Centre to over 40 delegates from across UK Further and Higher Education (FE/HE) on 10th December 2009.
Funded through the JISC BCE Programme, and collaboratively delivered by JISC Advance, the resource provides FE/HE with a framework for evaluating and developing their approach to BCE. This was achieved using a self review methodology that looks in-depth at key enablers of BCE across a range of institutional functions and the way in which we can evaluate/develop what’s being done in those areas.
After the event one delegate commented on what they thought was the most valuable aspect of the conference:
“Hearing the different experiences from various organisations and the collective benefit of carrying out the process of self assessment and open discussion to create a strategic approach to BCE”
John Burke (Project Manager) mentioned:
“This resource helps an organisation identify any ‘disconnects’ between the way it supports traditional streams of activity e.g. T&L/Research and BCE-related activities. The project identified that core functions should consider whether BCE requires any different ways of working within the function, even if the decision is that it does not. An assumption that current ways of working will be sufficient can lead to placing barriers in the way of exploiting BCE opportunities. The resource offers a structure and methodology for review, some examples of both good practice and potential issues that each core function should test for and a downloadable tool to start the BCE conversation.”
Simon Whittemore, who leads JISC’s Business and Community Engagement programme, emphasised the value of the Embedding BCE online resource in the wider context:
In general, institutions have enhanced their strategic approach and capability in business and community engagement (BCE) in recent years, supported by Funding body grants for knowledge exchange and employer engagement. However, the infrastructure, business processes and information management needed to support effective, integrated BCE are less well-developed. In a challenging economic climate, ‘Higher Ambitions’ urges institutions to maximise their efficiency, play to their strengths and selectively pursue new opportunities. Data sharing across departments, defining internal processes and external markets, and ensuring operational reality reflects strategy are vital to both BCE and these ambitions. The ‘Embedding BCE’ online resource equips institutions with the means to evaluate these processes and target areas for improvement.
The online resource is available on the JISC infoNet website: http://www.jiscinfonet.ac.uk/infokits/embedding-bce
CRM, BCE & the Importance of Impact
Business and Community Engagement (BCE) is a diverse landscape covering many activities that involve engagement between higher/further education institutions and external organisations/individuals. The wide range of roles and activities within BCE can sometimes make it hard to appreciate the full extent of this increasingly important aspect of institutions’ missions.
The JISC Advance BCE Team have developed a set of videos and podcasts that highlight specific activities, issues and opportunities across a range of learning providers that relate specifically to BCE.
The second in this range of videos and podcasts provides an overview of BCE from Oisin MacNamara (now Director of Research Business & Innovation at Northumbria University) focusing on: the role of Customer Relationship Management Systems (CRMs); the need to embed BCE across the whole of the organisation; and the importance of impact.
Based upon those areas outlined in the video, you may be interested to know of the following resources:
- Customer Relationship Management: A ’self analysis framework’ for those at the very early stages of CRM implementation is available. A range of pilots are also currently under way to apply and extend the framework: http://wiki.cetis.ac.uk/Funded_RM_Projects
- Highlighting Impact: Oisin highlights case studies as the most appropriate way of describing and accounting for any impact made. Resources available from JISC Digital Media can help you to provide this information in a variety of formats. You may also find accessibility advice from JISC TechDis extremely helpful.
- Stakeholder Management: The Project Management infoKit provides guidance on who should be involved with any project.
- Embedding BCE: The Embedding BCE infoKit is now available online, providing further and higher education with advice and guidance on BCE and how to support it. It demonstrates the benefits for the institution and promotes enhanced internal engagement and better integrated BCE.
To see more videos from the JISC BCE Programme please visit our YouTube channel. A full transcript of this video is available here: BCE at Northumbria University - Transcript.
Breadth of Business and Community Engagement
Simplifying a diverse landscape…
Through the BCE programme, JISC aims to enhance institutions’ efficiency, effectiveness and opportunities in BCE activities and improve access to institutions’ knowledge and expertise for business and community organisations.
Programmes of work can be quite complex in their nature, made up of many work packages and projects. We hope that the following map offers an alternative view of projects funded by the JISC BCE Programme based upon location. Use the controls provided to zoom in/out of and move around the map. Further information on each project can be found by clicking on a marker, including a link to its associated website (where possible).
View JISC BCE Programme in a larger map
You can view a larger map that includes project titles, however for more detailed information visit the JISC website.
BCE at the University of Glasgow
Business and Community Engagement (BCE) is a diverse landscape covering many activities that involve engagement between higher/further education institutions and external partners. The wide range of roles and activities within BCE can sometimes make it hard to appreciate the full extent of this increasingly important aspect of institutions’ missions.
The JISC Advance BCE Team have developed a set of videos and podcasts due for release over the coming months that highlight specific activities, issues and opportunities across a range of learning providers that relate specifically to BCE.
The first in this range provides an overview from the University of Glasgow focusing on the roles of Laura Tyler and Dr. Kevin Cullen. Together they highlight: a change of focus in recent times from ‘knowledge transfer’ to ‘knowledge exchange’; the importance of knowledge transfer impact plans; institutions being accessible; effective communication techniques; the potential for web 2.0 and social media; and the civic responsibility of learning providers.
Based upon those areas outlined in the video, you may be interested to know of the following resources available from JISC Advance:
- Change Management: an online resource which provides guidance on change management.
- Communication and Collaboration: a range of training material available from JISC Netskills.
- Writing for the Web: useful for those frequently involved in online communication.
To see more videos from the JISC BCE Programme please visit our YouTube channel. A full transcript of this video is available here: Transcript - BCE at the University of Glasgow